About this policy
This Privacy Policy explains how Prestige Technical Training Institute Pty Ltd (ABN 93 614 402 550) (we, us, our) collects, uses, stores and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We only collect personal information that we need to respond to you and provide our services. This may include:
- your name, phone number, email address and postcode
- your property type, the service you're interested in, and anything you tell us in a message
- details about your property and energy use that you give us for a quote
- records of our calls, emails and dealings with you
We don't ask for sensitive information (such as health information). Please don't include it in your messages.
Cookies, analytics & this website
This website does not use cookies, analytics, advertising pixels or tracking tools. Our fonts are hosted on our own website, so no data is sent to font providers when you visit.
When you submit a form, your details are sent to us by email through Formspree, a form-delivery service. They aren't used for any other purpose.
Like all websites, our hosting provider (Vercel Inc.) automatically processes technical information such as your IP address, browser type and the pages you request, so it can deliver the site and protect it from misuse.
How we collect it
We collect personal information directly from you: when you fill in a quote or contact form, call or email us, or deal with our team. If someone else (such as a property manager) makes an enquiry for you, we'll rely on them having your permission to share your details.
Where it's lawful and practicable, you can make a general enquiry without identifying yourself, but we'll need your contact details to give you a quote.
Why we use it
We use your personal information to:
- respond to your enquiry and prepare a quote
- provide the products and services you ask for
- keep records we're required to keep by law
- improve our services and handle complaints
We'll only send you marketing messages if you've agreed to receive them, and every message will include a simple way to unsubscribe, in line with the Spam Act 2003 (Cth).
Overseas disclosure
Some of our service providers, including our website hosting, form-delivery and email providers, may store or process information outside Australia (for example in the United States). We take reasonable steps to make sure they protect it to a standard consistent with the APPs.
Storage & security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website is served over an encrypted (HTTPS) connection. We keep personal information only for as long as we need it, including to meet legal record-keeping requirements, and then securely destroy or de-identify it.
If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Accessing & correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time by contacting us. We'll respond within 30 days. There's no charge to make a request.
Complaints
If you have a concern about how we've handled your personal information, please contact us first and we'll respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
For privacy questions or requests:
- Operator: Prestige Technical Training Institute Pty Ltd (ABN 93 614 402 550, ACN 614 402 550)
- Phone: 0434 786 786
- Post: Unit E5, 20 Carrington Road, Marrickville NSW 2204
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. Last updated 5 October 2026.